Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended)
| Private body | Get It Right Digital |
| Date of compilation | 18 April 2026 |
| Date of revision | 18 April 2026 |
| Version | 1.0 |
| Status | V 1.0 |
Contents
1. List of acronyms and abbreviations
2. Purpose of this manual
3. Contact details of the private body
4. Guide on how to use PAIA and how to obtain access to the guide
5. Categories of records automatically available without a formal PAIA request
6. Categories of records held by Get It Right Digital
7. Processing of personal information
8. Request procedure for access to records
9. Grounds for refusal of access
10. Fees payable
11. Remedies available if access is refused
12. Availability of this manual
13. Updating of this manual
Appendix A. Suggested public-facing access request contact wording
Appendix B. Customisation checklist
1. List of acronyms and abbreviations
| Acronym | Meaning |
| CEO | Chief Executive Officer |
| DIO | Deputy Information Officer |
| IO | Information Officer |
| PAIA | Promotion of Access to Information Act 2 of 2000 (as amended) |
| POPIA | Protection of Personal Information Act 4 of 2013 |
| Regulator | Information Regulator (South Africa) |
2. Purpose of this manual
This manual is prepared in terms of section 51 of PAIA and explains how a person may request access to records held by Get It Right Digital.
It also describes the structure of the business, the contact details for access requests, the categories of records that may be held, how personal information may be processed, the procedure for requesting access, applicable fees, and the remedies available if access is refused or otherwise not handled in accordance with PAIA.
This manual must be read together with Get It Right Digital’s Privacy Policy, Terms and Conditions, internal record-keeping practices, and any other compliance documentation that may apply from time to time.
3. Contact details of the private body
The details below must be completed with the final legal and operational details of Get It Right Digital before publication.
3.1 Registered or trading details
| Trading name | Get It Right Digital |
| Legal status | Sole proprietor |
| Registration number | N/A |
| Physical address | 56 Jacaranda Avenue, Olivedale, Randburg, Johannesburg, 2188 |
| Postal address | 56 Jacaranda Avenue, Olivedale, Randburg, Johannesburg, 2188 |
| Website | www.girdigital.com |
| General contact email | info@girdigital.com |
| Telephone | (+27) 82 594 3125 |
3.2 Information Officer
| Name | Germari Coertze |
| Designation | Consultant & Founder |
| germari@girdigital.com | |
| Telephone | (+27) 82 594 3125 |
4. Guide on how to use PAIA and how to obtain access to the guide
The Information Regulator has compiled and made available a guide on how to use PAIA and POPIA. The guide explains the objects of PAIA and POPIA, how to access records held by public and private bodies, the categories of records that may be requested, how to complete the prescribed request forms, the remedies available, and the fees payable.
The guide can be obtained from the Information Regulator through its website or contact channels. Get It Right Digital will, where reasonably required, direct requesters to the guide.
Information Regulator website: https://inforegulator.org.za/ | PAIA manuals portal: https://eservices.inforegulator.org.za/paiamanuals/default.aspx
5. Categories of records automatically available without a formal PAIA request
The following categories of records may be made available without a formal PAIA request, subject to availability and any applicable conditions:
- Published website pages, including legal notices, service summaries, blog or educational content, and contact information.
- Marketing brochures, capability profiles, public proposals or one-pagers that have already been made publicly available.
- Any other record that is publicly accessible on the website or otherwise routinely made available upon informal request.
Automatic availability is subject to the record actually existing, being current, and not containing restricted, confidential, personal, or third-party information.
6. Categories of records held by Get It Right Digital
The list below is indicative and may not be exhaustive. The inclusion of a category does not mean that access will automatically be granted. Access will be determined in accordance with PAIA and any other applicable law.
6.1 Corporate and administrative records
- Registration and founding records, where applicable.
- Corporate governance records, internal policies, mandates, resolutions, and compliance files.
- Correspondence, supplier records, insurance records, and general administrative records.
6.2 Financial and tax records
- Invoices, quotations, proposals, statements, accounting records, bank-related records, tax submissions, and supporting financial documents.
6.3 Human resources and contractor records
- Employment records, contractor agreements, remuneration records, leave records, recruitment records, training records, and performance or disciplinary records, where applicable.
6.4 Client and service delivery records
- Service agreements, statements of work, proposals, audit outputs, reports, presentations, implementation documents, project correspondence, meeting notes, and deliverables.
6.5 Marketing and business development records
- Marketing plans, campaign records, lead-generation records, content calendars, public-relations records, newsletters, website performance records, and sales pipeline documents.
6.6 Information technology and website records
- Website content records, analytics data, hosting records, user-consent logs, access logs, software subscriptions, cybersecurity records, and internal system documentation.
6.7 Legal, risk and compliance records
- Contracts, legal opinions, dispute records, compliance registers, POPIA-related records, PAIA records, and incident or breach response records.
7. Processing of personal information
Get It Right Digital may process personal information in the ordinary course of business for purposes including client engagement, marketing, service delivery, supplier management, recruitment, website administration, analytics, security, and compliance.
Categories of data subjects may include website visitors, enquiry submitters, clients, prospective clients, suppliers, service providers, employees, contractors and professional contacts.
Categories of personal information may include identification and contact details, correspondence, contract information, billing information, digital identifiers, website usage data, marketing preferences, and any information voluntarily provided in connection with a service enquiry or engagement.
Personal information may be shared with operators or service providers where necessary for hosting, analytics, cloud storage, CRM, email, payments, scheduling, legal, accounting, compliance, or delivery support, subject to appropriate safeguards and contractual controls where required.
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, or as required by law, contract, record-keeping obligations, dispute management, or legitimate business needs.
8. Request procedure for access to records
A requester who wishes to obtain access to a record held by Get It Right Digital must submit a request in the prescribed Form 2 and provide sufficient detail to enable the record to be identified.
The request should be sent to the Information Officer or Deputy Information Officer using the contact details set out in this manual.
The requester must state the form of access required and identify the right that the requester seeks to exercise or protect, where the request is made for access to a record of a private body.
If a request is made on behalf of another person, proof of the capacity in which the request is made must be provided.
Get It Right Digital will consider the request in accordance with PAIA and will communicate the outcome within the time period prescribed by law, subject to any lawful extension.
Suggested supporting documents that may be requested:
- proof of identity;
- proof of authority where the requester acts on behalf of another person;
- sufficient particulars of the record requested;
- proof of payment of any prescribed request fee, where applicable.
9. Grounds for refusal of access
Access to records may be refused on one or more grounds recognised under PAIA. These may include the protection of personal information of a third party, the protection of commercial information, confidential information supplied by a third party, the safety of individuals or property, legally privileged records, research information, or records the disclosure of which would otherwise be prohibited by law.
Each request will be assessed on its own facts, and any partial access or severability options will be considered where appropriate.
10. Fees payable
Fees payable for requests under PAIA are governed by the applicable regulations. A request fee may be payable before a request is processed, unless the requester is exempt in law.
A further access fee may be payable for search, preparation, reproduction, transcription, copying, postage or other permitted costs, depending on the form of access requested and the volume of material involved.
The requester will be notified of any fee payable and whether a deposit is required before access is granted.
11. Remedies available if access is refused
If a requester is dissatisfied with a decision relating to a request for access, the requester may exercise any remedy available under PAIA, including making a complaint to the Information Regulator or applying to a court where appropriate.
Get It Right Digital encourages requesters first to direct any clarification request or procedural concern to the Information Officer so that any issue can be considered promptly.
12. Availability of this manual
This manual will be made available at the principal place of business of Get It Right Digital and, if the business maintains a website, by publication on the website or by providing a downloadable copy on request.
A copy of this manual will be provided to a person upon request, subject to any lawful copying fee that may apply.
13. Updating of this manual
This manual will be reviewed and updated from time to time to reflect changes in the law, regulatory guidance, organisational structure, contact details, record categories, information-processing activities, or business operations.
Where necessary, an updated version will replace the prior version and the revision date will be amended accordingly.