Effective date: 18 April 2026    |    Last updated: 18 April 2026 

These terms are designed for attachment to proposals, quotes, statements of work, or service agreements.

1. Basis of engagement

All services provided by Get It Right Digital are subject to a written proposal, quotation, scope of work, or service agreement accepted by the client. Acceptance may occur by signature, written approval by email, payment of a deposit, or instruction to commence work.

2. Scope

Services will be delivered according to the scope, assumptions, deliverables, timelines, and fees set out in the applicable proposal or agreement. Work outside the agreed scope may require a revised quote, timeline adjustment, or written change request.

3. Client responsibilities

The client agrees to provide timely access to information, approvals, systems, platforms, accounts, assets, brand materials, data, and internal stakeholders reasonably required for delivery. Delays in providing these may affect timelines, outcomes, and resource allocation.

4. Fees and payment

Fees are payable in accordance with the proposal or invoice terms. Unless otherwise agreed in writing, invoices are payable within [7 / 14 / 30] calendar days of invoice date. Get It Right Digital may pause work on overdue accounts until payment is received.

5. Deposits and retainers

For project work, a deposit may be required before work begins. For monthly retainers, fees are billed in advance unless otherwise stated. Retainer hours or deliverables apply only to the agreed period unless explicitly stated otherwise.

6. Changes and additional work

Any changes to brief, priorities, deliverables, channels, reporting requirements, implementation scope, or decision timelines may affect fees and timelines. Additional work will only be undertaken once approved in writing.

7. Timelines

Any delivery dates are estimates unless expressly stated as fixed deadlines. Get It Right Digital will use reasonable efforts to meet agreed timelines but is not responsible for delay caused by client dependencies, third-party platforms, vendors, outages, or events beyond reasonable control.

8. No guaranteed results

Unless expressly agreed otherwise in writing, Get It Right Digital does not guarantee specific rankings, lead volumes, revenue outcomes, media costs, algorithmic treatment, platform approvals, campaign performance, or commercial results.

9. Third-party platforms and tools

Where services involve third-party platforms, media channels, software, hosting, plugins, analytics tools, advertising accounts, AI tools, CRMs, or external vendors, the client acknowledges that platform rules, outages, policy changes, account restrictions, and data limitations may affect delivery or results.

10. Intellectual property

Pre-existing intellectual property, methodologies, templates, frameworks, know-how, processes, and tools used by Get It Right Digital remain our property unless otherwise agreed in writing. Subject to full payment, the client receives the rights in final deliverables as set out in the proposal. Drafts, unused concepts, strategic frameworks, internal scoring models, and proprietary tools remain the property of Get It Right Digital unless expressly transferred.

11. Confidentiality

Each party agrees to keep the other party’s confidential information confidential and to use it only for purposes of the engagement, except where disclosure is required by law or already publicly available through no fault of the receiving party.

12. Data protection and privacy

Where personal information is shared or processed as part of the engagement, each party agrees to comply with applicable data protection laws, including POPIA where applicable, in relation to its own responsibilities.

13. Suspension or termination

Either party may terminate an ongoing engagement on written notice in accordance with the notice period stated in the proposal or agreement. Fees for work already completed, committed, booked, or incurred up to the termination date remain payable.

14. Limitation of liability

To the fullest extent permitted by law, Get It Right Digital’s total liability arising from any engagement shall not exceed the fees paid by the client for the specific services giving rise to the claim, except where such limitation is not allowed by law.

15. Governing law

These terms and the related engagement shall be governed by the laws of the Republic of South Africa, and any dispute shall be subject to the jurisdiction of the appropriate South African courts, unless otherwise agreed.